Terms and Conditions
Last update: March 2025
Welcome to the Goldmaster Wholesale website. By accessing and using our website, you agree to the following Terms and Conditions in their entirety. If you do not agree to any of the terms set forth herein, we recommend that you do not use our site. Goldmaster Wholesale reserves the right to update these terms and conditions at any time without notice.
Definitions
1.1. Website: Refers to the domain goldmaster.gold.
1.2. User: Any person who accesses and browses the website.
1.3. Products: Refers to jewelry and other items available for wholesale through our platform.
2. Use of the website
2.1. The contents of this site are intended for wholesale users. We do not make retail sales.
2.2. Use of the Site implies that you warrant that you are of legal age under the laws of your country and have the legal capacity to accept these Terms and Conditions.
2.3. It is forbidden to use the site for any illegal or unauthorized activity.
2.4 All content on the site is protected by copyright laws and may not be used in whole or in part without written permission,
3. Intellectual Property
3.1. All text, images, graphics, logos, designs, and any other content available on goldmaster.gold are the exclusive property of Goldmaster Wholesale or their respective authors.
3.2. No content of the Site may be reproduced, distributed or exploited in any commercial manner without the express written consent of Goldmaster Wholesale.
4. Registration and User Account
4.1. To place orders, it is necessary to register on the site by providing complete and truthful information.
4.2. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
4.3. We reserve the right to terminate accounts or deny access to the site at our discretion.
5. Purchase and Quotation Process
Since Goldmaster Wholesale only makes wholesale sales, purchases cannot be made directly from the site. Customers can add products to their cart and request a quote.
5.2. Upon receipt of the quotation request, a sales representative will contact you to finalize the terms of the purchase. Customers may be asked to provide additional information to confirm their identity.
5.3 We accept payments in U.S. dollars (USD), using major credit cards and other secure payment methods.
6. Pricing Policy
6.1. All prices shown on the site are referential and are subject to change without prior notice, prices
6.2. The quotations sent will be valid for 3 days. After that time, the price must be confirmed again with the sales team.
6.3 Offers, promotions, discounts or coupons are not cumulative.
6.4 Goldmaster Wholesale reserves the right to cancel any order due to suspected fraud, pricing errors or product unavailability.
6.5 All payments are processed through secure and encrypted payment gateways.
7. Shipping and Delivery
7.1. Shipping and delivery times are established once the purchase is confirmed. Delivery times may vary depending on the destination and the conditions of the transport provider.
Goldmaster Wholesale is not responsible for delays caused by the carrier or by circumstances beyond our control, such as customs or natural disasters.
7.3 We offer domestic and international shipments through reliable carriers. A tracking number is provided at the time of shipment.
8. Return Policy
8.1. We do not accept product returns, unless the item arrives damaged or defective. In that case, the customer must notify us within 10 days after purchase to proceed with the return or exchange process.
8.2. Returns of used products, damaged by misuse or not in their original packaging will not be accepted. The products must be intact, in their original condition, with all their packaging, packing and certificates.
8.3 Yields on precious materials such as gold, diamonds and silver are subject to fluctuations in market prices.
8.4 Goldmaster Wholesale reserves the right to adjust refund or exchange values based on the current market price of these materials. A restocking fee may apply to returned items.
8.5 Personalized or engraved items and items purchased on sale are final sale and cannot be returned.
9. Limitation of Liability
Goldmaster Wholesale does not warrant that the website will be free of errors or interruptions.
9.2. To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special or consequential damages arising out of the use of our website or the inability to use it.
9.3 Goldmaster Wholesale is not liable for damages resulting from improper use of our products.
9.4 Our total liability, whether contractual or extra-contractual or for negligence, shall not exceed the purchase price of the product in question.
10. Privacy Policy
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. Please review our Privacy Policy for more details on how we collect and use your personal information.
10.2 Customer data is used exclusively for order processing, customer service, marketing (if consent is given). We do not sell, trade or share customer information with third parties, except as required by law.
11. Changes to the Terms and Conditions
Goldmaster Wholesale reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on the website.
11.2. It is the user’s responsibility to periodically review these terms to be aware of any changes.
11.3 These conditions shall be governed by the laws of Texas, USA.
11.4 Any disputes shall first be resolved through mediation before legal action is taken. Customers agree to binding arbitration in Austin (Texas, USA) for disputes that cannot be resolved amicably.
12. Warranty and Repairs
12.1 We offer a 30-day repair warranty covering manufacturing defects.
12.2 The warranty does not cover normal wear and tear, accidental damage, misuse, improper care, loss or theft of an item.
12.3 Shipping costs for repairs shall be borne by the customer, unless covered by warranty.
13. Contact
If you have any questions about these Terms and Conditions, please contact us through:
- E-mail: admin@goldmaster.gold
- Phone: +1(512) 815 7500 | +1(512) 277 0943
- Address: 8807 Cameron Road, Austin, TX 78752, U.S.A.
